We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. While it is unfortunate to receive a defective product, the shipping service was completed and thus is not applicable for a refund. Please note, if you opt for a refund, we will only refund the cost of the product itself. If your product you receive has a defect that requires a return, we will cover the cost of the return shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

However, if the product has not been opened, we can help you with your refund. Superglides are consumable items, and therefore as soon as you open the product, the return policy does not apply. We cannot offer you a refund or return if the issue is found after it had been assembled/built due to a PCB issue. For keyboards that have to be built/assembled by the customer, please test your PCB to make sure it is working before assembly. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question HERE. Any missing item will be deducted from the refund. While we do not collect any restocking fee as long as the products are unused, you will have to pay for the return shipping fee. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us HERE. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. There is a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer.

To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. The only exception are SkyPAD mousepads, we will accept a return on those within 30 days. If the product packaging has been opened you can not return the item(s). It must also be in the original packaging. To be eligible for a return, your item must be unopened and unused.

Regardless if the item has a defect or not, it is required to be in 'like new' condition to be returned (minus the defect itself).Ĭonsumable Products (Skates, Grips, Mousepads, Sleeves) This is to cover the cleaning of the product so that it may be resold. If the item(s) are returned in a condition that is considered not 'like new', you may be subject to a 10% fee that will be removed from the refund amount. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

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